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Why can't I claim a building?

Here are some reasons you may be having trouble claiming your building:

  • You are not listed as an owner of this property.
  • The name you're using does not match our ownership records.
  • The building has already been claimed.

If the building has already been claimed but you believe there is an error, please contact us to let us know what's going on and we'll take a look!

If the building has not yet been claimed but you’re having trouble claiming ownership in the system, try again and we will provisionally let you claim the building.

If you are a renter or tenant, not an owner, you can not claim the building. However, you can contribute data or information about this building by setting up an account with us and 'Follow' the building, which will allow you to track how the building’s carbon balance changes over time.